Privacy Policy

Last updated: 23 May 2026

Cemtech respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quote, complete a lead form, contact us, or interact with our online advertising and communications.

1. Who we are

Cemtech provides specialised cement finishes, decorative coatings, industrial flooring solutions, concrete sealers, construction materials and related services in Mauritius.

In this Privacy Policy, “Cemtech”, “we”, “us” and “our” refer to Cemtech.

For any privacy-related questions, you may contact us at:

Email: [insert Cemtech contact email]
Address: [insert Cemtech business address, if required]

2. Information we collect

We may collect personal information when you:

  • visit our website;

  • submit a quote request or enquiry form;

  • complete a Meta/Facebook or Instagram lead form;

  • contact us by phone, email, social media or any other channel;

  • request information about our products, finishes or services;

  • interact with our advertising, newsletters or online campaigns;

  • communicate with us about a project, quote, order or service request.

The information we collect may include:

  • your full name;

  • email address;

  • phone number;

  • company name, where applicable;

  • project details, such as the type of finish required, indoor or outdoor use, approximate surface area, location, timeline or other project requirements;

  • messages, enquiries or other information you choose to provide;

  • communication history;

  • website usage information, such as device type, browser type, pages visited, IP address and analytics data;

  • marketing preferences, where applicable.

We only ask for information that is relevant to responding to your enquiry, understanding your project needs, providing our services, improving our website, or communicating with you appropriately.

3. How we collect information

We may collect information directly from you when you complete a form, request a quote, contact us, or communicate with us.

We may also collect limited technical information automatically through our website, cookies, analytics tools and similar technologies.

Some of our website functions, forms, lead management processes and advertising tools may be provided by third-party platforms, including but not limited to Squarespace, Meta, ClickUp, Zapier, email service providers, analytics tools and advertising platforms.

4. How we use your information

We may use your personal information to:

  • respond to your enquiries;

  • process quote requests;

  • understand your project requirements;

  • recommend relevant products, finishes or services;

  • arrange consultations, site visits or follow-up discussions;

  • manage customer relationships;

  • provide customer support and after-sales assistance;

  • create and manage internal lead or project follow-up tasks;

  • send you relevant updates, where permitted by law or where you have opted in;

  • improve our website, services, advertising and customer experience;

  • measure the performance of our online campaigns;

  • comply with legal, tax, accounting or administrative obligations;

  • protect our business, website, customers and legal rights.

5. Legal basis for processing

Depending on the situation, we may process your personal information because:

  • you have given your consent;

  • processing is necessary to respond to your enquiry or request;

  • processing is necessary before entering into or performing a contract with you;

  • processing is necessary for our legitimate business interests, such as managing enquiries, improving our services and promoting our business;

  • processing is necessary to comply with a legal obligation.

Where we rely on your consent, you may withdraw your consent at any time by contacting us.

6. Meta lead forms and online advertising

If you submit your information through a Meta, Facebook or Instagram lead form, the information you provide may be collected by Meta and then shared with Cemtech so that we can respond to your enquiry.

We may use the information submitted through these forms to contact you about your request, understand your project needs, provide relevant information, and follow up about Cemtech products or services.

We may also use advertising tools, such as Meta or Google platforms, to measure campaign performance and improve our marketing.

7. Sharing your information

We do not sell your personal information.

We may share your personal information only where necessary with trusted third parties who help us operate our business, website, advertising, communication, lead management or service delivery processes.

These may include:

  • website hosting and website management providers;

  • form and enquiry management tools;

  • lead management or project management platforms;

  • email and communication service providers;

  • analytics and advertising platforms;

  • professional advisers, such as accountants, consultants or legal advisers;

  • contractors, applicators, suppliers or partners involved in responding to or delivering a project, where necessary.

These third parties are expected to handle personal information securely and only for the purposes for which it was provided.

8. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, improve performance, understand website traffic, support analytics, and measure marketing activity.

Cookies are small files stored on your device when you visit a website. Some cookies are necessary for the website to function properly. Others help us understand how visitors use the website or how our advertising campaigns perform.

Depending on how our website is configured, we may use tools such as Squarespace analytics, Google Analytics, Meta Pixel or other analytics and advertising services.

You can manage cookies through your browser settings and, where available, through the cookie preferences shown on our website. Please note that disabling certain cookies may affect how the website functions.

9. Marketing communications

If you have opted in to receive marketing communications, or where permitted by law, we may contact you with information about Cemtech products, services, projects, offers, events or updates.

You can unsubscribe or opt out of marketing communications at any time by using the unsubscribe link in our emails, where available, or by contacting us directly.

10. International transfers

Some of the third-party tools or service providers we use may process or store information outside Mauritius.

Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable data protection requirements.

11. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

  • respond to your enquiry;

  • manage quotes, projects or customer relationships;

  • provide services;

  • maintain business records;

  • comply with legal, tax or accounting obligations;

  • resolve disputes;

  • protect our rights and business interests.

The retention period may vary depending on the type of information and the reason it was collected.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no website, online form, email system or electronic storage method is completely secure. While we aim to protect your personal information, we cannot guarantee absolute security.

13. Your rights

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • object to certain types of processing;

  • request restriction of processing in certain circumstances;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

14. Links to other websites

Our website may contain links to third-party websites, social media pages or external platforms.

We are not responsible for the privacy practices, content or security of those third-party websites. We encourage you to read their privacy policies before providing personal information.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices.

When we update this page, we will change the “Last updated” date at the top of this Privacy Policy.